Privacy Policy

AURAQ ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have.

Information we collect

Information you give us. When you create an account, place an order, subscribe to our newsletter or contact customer care, we collect details such as your name, email address, phone number, shipping and billing addresses, and your order history.

Payment information. Card and wallet payments are processed by our payment partners. We never store full card numbers on our servers. For cash on delivery and bank transfer orders we only record the payment method and status.

Information collected automatically. We collect technical information such as your device type, browser, pages viewed and referring website. We use essential cookies to keep you signed in and to remember the contents of your bag.

How we use your information

• To process, ship and support your orders, including sending order and delivery updates.
• To manage your account, wishlist, saved addresses and reviews.
• To send marketing emails when you have opted in. Every email includes an unsubscribe link.
• To prevent fraud, secure our website and comply with legal obligations.
• To understand how our website is used so we can improve it.

Sharing your information

We share information only with partners who help us operate our business — courier companies, payment providers, email and hosting services — and only to the extent they need to perform their service. We do not sell your personal information.

Data retention

We keep order records for as long as required for accounting and tax purposes. Account information is kept while your account is active. You can ask us to delete your account at any time.

Your rights

You may request access to, correction of, or deletion of your personal information by writing to care@auraq.pk. You can update most account details yourself from your account dashboard.

Security

We use industry-standard encryption (HTTPS) and access controls to protect your data. Access to customer information is limited to staff who need it to fulfil orders.

Children

Our website is not directed at children under 13 and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact

Questions about this policy can be sent to care@auraq.pk or AURAQ Customer Care, 14-C MM Alam Road, Gulberg III, Lahore, Pakistan.